Privacy Policy

Chantlings is a product from Chantlings Ltd, a company registered in England and Wales, company number 17281710. We are the data controller for the personal data described below. You can reach us at hello@chantlings.com.

• Contact details: name, favourite club and email address, given when you join our mailing list.
• Superfan submissions: if you fill in "Tell Us Your Story", we collect your name, club, years supporting, matchday frequency, and any free text you share about yourself or your best moment — plus whether you've consented to being featured publicly and/or contacted about it, and whether you've opted in to early access.
• Questions submitted via the FAQ page: your name (optional) and your question.
• Club requests: if you use "Can't find your club?" in the My Chantling Moment tool, we collect the club name and, if you provide it, your email.
• Technical data: basic, aggregate website analytics (pages visited, browser type).

We do not collect or store anything from the My Chantling Moment card creator itself — any photo you upload and any text you type there stays in your own browser and is never sent to us. Only the separate "Can't find your club?" form sends data to us.

We also don't process any payment data. Buying a book takes you to our retail partner, The Great British Book Shop, which handles that transaction under its own privacy policy.

We use a small number of trusted service providers to run the site — for example, to host the website, process form submissions, and measure basic site usage. Each processes your data only on our instructions. Some may process data outside the EU/EEA (for example, in the United States); where this happens, they do so under recognised safeguards such as the EU-US Data Privacy Framework or Standard Contractual Clauses.

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

We keep mailing list and submission data for as long as it's relevant to the purpose you gave it for, and for a reasonable period afterwards. If you unsubscribe, we keep only the minimum record needed to honour that request.

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, without affecting processing carried out before withdrawal

To exercise any of these rights, email hello@chantlings.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), ico.org.uk, or, if you're an EU resident, your local data protection authority, such as Denmark's Datatilsynet (datatilsynet.dk).

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version.

Questions about this policy or your data: hello@chantlings.com